At LOVEJILI, we want gaming to stay what it's meant to be: fun. While most players enjoy our platform without any issues, we recognize that for some, gaming can become difficult to control. That's why we've built responsible gaming principles and tools directly into how we operate — not as an afterthought, but as part of our commitment to every player who logs in.
This page outlines how to recognize signs of problematic gaming behavior, the tools available to help you stay in control, and where to find support if you need it.
Recognizing the Signs
Gaming should never interfere with your daily life. Consider reaching out for support if you notice yourself:
- Spending more money or time on gaming than you intended
- Chasing losses in hopes of winning them back
- Borrowing money or using funds meant for essential expenses to play
- Neglecting work, relationships, or responsibilities because of gaming
- Feeling anxious, irritable, or distressed when unable to play
- Lying to friends or family about how much time or money you spend gaming
If any of these sound familiar, we encourage you to use the tools below or reach out to our Support team for guidance.
Tools for Staying in Control
We provide the following tools to help players manage their activity:
- Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit into your account
- Session Reminders — Receive notifications reminding you how long you've been playing
- Cool-Off Period — Temporarily restrict access to your account for a set period (e.g., 24 hours, 7 days, 30 days) if you need a short break
- Self-Exclusion — Request a longer-term or permanent restriction from your account (see Section 6 for details)
Age Verification and Restriction
LOVEJILI is strictly for players 18 years of age and above. We may request valid identification to verify your age at any point, and accounts found to belong to minors will be immediately closed, with any associated funds handled in accordance with applicable law.
Setting Limits on Your Account
To set a deposit, loss, or time limit on your account:
- Log in to your LOVEJILI account
- Visit the Responsible Gaming or Account Settings section
- Choose the type of limit you'd like to set (deposit, loss, or session time)
- Confirm your selection
Limits can typically be lowered immediately, while increasing a limit may require a short waiting period to ensure it reflects a considered decision rather than an impulsive one.
Self-Exclusion Program
If you feel you need a longer break from gaming, you may request self-exclusion for a defined period or permanently. During self-exclusion:
- Your account will be suspended, and you will be unable to log in or play
- You will be removed from marketing communications and promotional offers
- Any pending withdrawals will still be processed in accordance with our standard procedures
To request self-exclusion, please contact our customer support team through live chat, phone, or email.
Support and External Resources
If you or someone you know is struggling with problem gambling, help is available:
- PAGCOR Responsible Gaming Program — for information on player protection initiatives regulated by PAGCOR
- Consider speaking with a licensed mental health professional if gambling is affecting your wellbeing
Tips for Healthy Play
- Set a budget before you play, and stick to it
- Treat gaming as entertainment, not as a way to earn income
- Take regular breaks during play sessions
- Avoid gaming when stressed, upset, or under the influence of alcohol
- Never chase losses — walk away and come back another time
Contact Us
If you have questions about responsible gaming or need support managing your account, reach out to us:
- Live Chat: Available 24/7 directly on the LOVEJILI platform
- Phone:
- Email: contact@lovejiliph.org