Welcome to LOVEJILI ("we," "us," "our," or "LOVEJILI"), operated by Maharlika Interactive Entertainment Corp., licensed by the Philippine Amusement and Gaming Corporation (PAGCOR). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website, mobile application, and related services (collectively, the "Platform").
By registering for, accessing, or using LOVEJILI, you agree to the collection and use of your information in accordance with this Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
Information We Collect
We collect the following categories of information:
Personal Information
- Full name, username, and password
- Mobile number
- Date of birth (to verify age eligibility)
- Email address (if provided)
Financial and Payment Information
- Deposit and withdrawal details processed through GCash, Maya, GrabPay, and bank transfer (UnionBank of the Philippines)
- Transaction history, including deposit amounts, withdrawal amounts, and betting activity
Device and Usage Information
- IP address
- Device type, operating system, and browser type
- Login timestamps and session activity
- Gameplay data, including games played, bets placed, and winnings
Communication Information
- Records of interactions with our Live Chat, Phone, and Email support channels
How We Use Your Information
We use the information we collect to:
- Create, verify, and manage your account
- Process deposits, withdrawals, and other transactions
- Provide access to games, promotions, and VIP rewards
- Detect and prevent fraud, duplicate accounts, and unauthorized activity
- Comply with PAGCOR regulations and other applicable Philippine laws
- Communicate with you regarding account updates, promotions, or support inquiries
- Improve platform performance, security, and user experience
Data Sharing and Third Parties
We do not sell your personal information. We may share your information with:
- Payment processors (GCash, Maya, GrabPay, UnionBank) to facilitate deposits and withdrawals
- Game providers to enable gameplay and verify fair outcomes
- Regulatory bodies, including PAGCOR, when required by law or for compliance and audit purposes
- Law enforcement or government authorities, when legally required to do so
- Service providers who support our platform's operations (e.g., hosting, customer support tools), under confidentiality obligations
Data Security
We implement reasonable organizational, physical, and technical safeguards to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. While we take data protection seriously, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account remains active, and for a reasonable period afterward to comply with legal, regulatory, tax, or accounting requirements, or to resolve disputes. Once retention is no longer necessary, your data will be securely deleted or anonymized.
Your Rights Under the Data Privacy Act
As a data subject under RA 10173, you have the right to:
- Be informed of how your personal data is collected and processed
- Access your personal data held by us
- Correct inaccurate or outdated personal data
- Object to the processing of your personal data, subject to legal or contractual restrictions
- Erase or block your personal data under certain circumstances
- Data portability, where applicable
- File a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated
To exercise any of these rights, please contact us using the details in Section 11.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze site traffic. You may adjust your browser settings to refuse cookies, though this may affect certain features of the Platform.
Age Restriction and Children's Privacy
LOVEJILI is intended solely for individuals 18 years of age or older, in accordance with PAGCOR regulations. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take appropriate steps to close the account and delete associated data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Address: 264 C. Leyva, Balong-Bato, San Juan City, Metro Manila, Philippines, 1013
- Data Protection Officer: dataprotection@lovejiliph.org
- Live Chat: Available 24/7 directly on the LOVEJILI platform
- Phone:
- Email: contact@lovejiliph.org